Privacy policy

Last Updated: 19 – 07 – 2026

Welcome to Valenwood (“Company”, “we”, “our”, “us”).

At Valenwood, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, purchase products, communicate with us, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. WHO WE ARE

Valenwood is a clothing and apparel brand operating through its website and related digital services.

If you have questions regarding this Privacy Policy, please contact us:

Business Name: Valenwood
Email: care@valenwood.in 
Customer Support: +91 7087076959 
Website: https://valenwood.in/
Business Address: Street No 11, Shivaji Nager,
Ludhiana – 141008, Punjab

2. INFORMATION WE COLLECT

We may collect information directly from you, automatically from your device, and from third-party services.

A. Personal Information You Provide

When you use our website, place orders, or contact us, we may collect:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Account login details

• Order details

• Payment-related information

• Customer support communications

• Product reviews and feedback

• Marketing preferences

B. Information Collected Automatically

When you access our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Language preferences

• Website usage activity

• Pages visited

• Session duration

• Referring URLs

• Date and time of access

• Clickstream information

C. Cookies and Similar Technologies

We use cookies and related technologies to:

• Keep users logged in

• Remember preferences

• Improve website performance

• Analyze traffic and usage

• Personalize content

• Measure marketing effectiveness

• Deliver advertising where permitted

Types of cookies may include:

• Essential Cookies

• Functional Cookies

• Analytics Cookies

• Advertising Cookies

• Performance Cookies

You may control cookies through your browser settings.

3. HOW WE USE YOUR INFORMATION

We may use collected information to:

• Process and fulfill orders

• Deliver purchased products

• Manage returns and exchanges

• Create and manage customer accounts

• Provide customer support

• Improve website functionality

• Personalize shopping experiences

• Detect fraud and security incidents

• Send transactional notifications

• Send promotional communications

• Conduct analytics and business reporting

• Comply with legal obligations

• Enforce our terms and policies

4. LEGAL BASIS FOR PROCESSING (WHERE APPLICABLE)

Where required under applicable law, we process information based on:

• Performance of a contract

• Legal obligations

• Legitimate business interests

• User consent

• Protection against fraud and abuse

5. PAYMENT INFORMATION

Payments made through our website may be processed by third-party payment providers.

Valenwood does not store complete payment card information on its own servers unless explicitly stated.

Payment providers may collect and process:

• Card information

• Billing details

• Transaction records

• Fraud prevention data

Please review the privacy policies of your payment providers.

6. ACCOUNT REGISTRATION

If you create an account:

• You are responsible for maintaining account confidentiality.

• You must provide accurate information.

• You may update your information at any time.

• We reserve the right to suspend accounts for misuse.

7. ORDER PROCESSING AND DELIVERY

To complete orders, we may share necessary information with:

• Shipping partners

• Logistics providers

• Warehousing services

• Payment processors

• Customer support providers

Only information reasonably necessary for service delivery will be shared.

8. MARKETING COMMUNICATIONS

We may send:

• Order confirmations

• Shipping notifications

• Promotional emails

• Product announcements

• Special offers

You may unsubscribe at any time through:

• Email unsubscribe links

• Account settings

• Contacting support

Transactional communications may still be sent.

9. HOW WE SHARE INFORMATION

We do not sell personal information.

We may share information with:

Service Providers

Companies supporting:

• Website hosting

• Analytics

• Payment processing

• Shipping

• Customer service

• Email delivery

• Marketing

Business Transfers

Information may transfer during:

• Mergers

• Acquisitions

• Asset sales

• Corporate restructuring

Legal Requirements

We may disclose information:

• To comply with laws

• To respond to lawful requests

• To protect rights and security

• To prevent fraud

10. ANALYTICS AND ADVERTISING

We may use analytics and advertising technologies to understand user behavior and improve performance.

This may include:

• Website analytics tools

• Conversion tracking

• Audience measurement

• Advertising platforms

You may manage advertising preferences through browser or device settings.

11. INTERNATIONAL DATA TRANSFERS

Your information may be processed or stored outside your country.

Where required, we implement reasonable safeguards to protect transferred data.

12. DATA RETENTION

We retain personal information only for as long as necessary to:

• Provide services

• Complete transactions

• Meet legal requirements

• Resolve disputes

• Prevent fraud

• Enforce agreements

Retention periods may vary depending on data type.

13. SECURITY

We implement commercially reasonable security measures including:

• Encryption where appropriate

• Secure hosting

• Access controls

• Monitoring and security procedures

However, no method of transmission or storage is completely secure.

14. YOUR PRIVACY RIGHTS

Depending on your location, you may have rights to:

• Access your data

• Correct inaccurate data

• Delete personal information

• Restrict processing

• Object to processing

• Withdraw consent

• Request portability

• File complaints with authorities

To exercise rights, contact us.

15. CHILDREN’S PRIVACY

Our website is not directed toward children under the age required by applicable law.

We do not knowingly collect personal information from children.

If such information is discovered, we will take reasonable steps to delete it.

16. USER GENERATED CONTENT

If you submit:

• Reviews

• Comments

• Photos

• Testimonials

Such content may become publicly visible.

Please avoid sharing sensitive information.

17. THIRD-PARTY LINKS

Our website may contain links to external websites.

We are not responsible for third-party privacy practices.

Please review their policies independently.

18. DO NOT TRACK SIGNALS

Our website may not respond to browser “Do Not Track” signals unless required by law.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.

Changes become effective upon posting.

Continued use of the website after updates constitutes acceptance of the revised policy.

20. CONTACT US

If you have questions regarding this Privacy Policy or your personal information:

Valenwood
Business Name: Valenwood
Email: care@valenwood.in
Customer Support: +91 7087076959 
Website: https://valenwood.in/
Business Address: Street No 11, Shivaji Nager,
Ludhiana – 141008, Punjab

By using Valenwood’s website and services, you acknowledge that you have read and understood this Privacy Policy.