REFUND, CANCELLATION & EXCHANGE POLICY

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REFUND, CANCELLATION & EXCHANGE POLICY

Last Updated: 19 – 07 – 2026

At Valenwood, we strive to deliver premium products and a smooth shopping experience. Please review this policy carefully before placing your order.

By placing an order on our website, you agree to the terms outlined below.

1. REFUND POLICY

At this time, Valenwood follows a Store Credit Policy and does not provide refunds to the original payment method, except where required under applicable law.

Approved refund requests will be issued as:

  • Store Credit

  • Coupon Code

  • Wallet Balance (if enabled)

Store credit:

  • Can only be used on the official Valenwood website

  • Cannot be transferred

  • Cannot be exchanged for cash

  • Will remain valid for 30 days from issuance unless otherwise stated

Store credit may be issued only in the following situations:

Eligible Cases

  • Product lost during transit

  • Wrong product delivered

  • Product received damaged (verification required)

  • Product unavailable after confirmed order

  • Duplicate payment

Not Eligible

Store credit or refunds will not be provided for:

  • Incorrect size selection

  • Change of mind

  • Color preference changes

  • Minor variation in appearance

  • Delay caused by courier

  • Incorrect address entered by customer

  • Refusal to accept delivery

  • Failure to review size charts before ordering

2. ORDER CANCELLATION POLICY

Orders may only be cancelled before processing or dispatch.

Cancellation requests must be submitted as soon as possible.

Order Modification Window

Customers may request changes to:

  • Size

  • Product

  • Address

  • Contact information

within 2 hours of placing the order.

Once the order has:

  • Been packed

  • Been processed

  • Been shipped

cancellation or modification requests may no longer be accepted.

For prepaid cancellations approved before shipment:

  • Store credit may be issued.

  • Refund to the original payment method will generally not be available unless required by applicable law.

3. EXCHANGE POLICY

Valenwood offers size exchanges only.

Returns for cash refund are generally not supported.

Exchange Eligibility

To request an exchange:

  • Request must be submitted within 48 hours of delivery

  • Product must remain:

    • Unused

    • Unwashed

    • Undamaged

    • In original packaging

    • With original tags attached

  • Order proof may be required

Exchange Charges

A handling fee of ₹250 may apply to cover:

  • Reverse pickup

  • Quality verification

  • Re-shipping charges

Exchange fees are non-refundable.

Exchange Processing Time

Approved exchanges are typically completed within:

6–10 business days

depending on pickup and delivery location.

4. SIZE EXCHANGE CONDITIONS

Please note:

  • Exchange is allowed only once per order

  • Exchange approval depends on stock availability

  • If the requested size becomes unavailable:

Valenwood may offer:

  • Alternative product selection, OR

  • Store credit

Exchange requests for repeated sizing changes may be declined.

5. NON-RETURNABLE / NON-EXCHANGEABLE ITEMS

The following products may not qualify:

  • Sale items

  • Clearance items

  • Promotional purchases

  • Limited edition drops

  • Gift cards

  • Bundled offers

  • Free gifts

  • Customized products

  • Products marked “Final Sale”

unless required under applicable consumer laws.

6. DAMAGED OR WRONG PRODUCT CLAIMS

If you receive:

  • Damaged items

  • Defective products

  • Incorrect products

you must notify us within 24 hours of delivery.

For verification:

Customers may be required to provide:

  • Order number

  • Product photos

  • Packaging photos

  • Unboxing video

The unboxing video should clearly show:

  • Sealed package condition

  • Opening process

  • Visible issue

Claims submitted without sufficient evidence may not qualify.

7. FAILED DELIVERY / RETURN TO ORIGIN (RTO)

If an order is returned due to:

  • Incorrect address

  • Delivery refusal

  • Customer unavailable

  • Multiple failed delivery attempts

Valenwood may:

  • Charge re-shipping fees, OR

  • Issue store credit after deducting logistics charges

8. STORE CREDIT TERMS

Store credit:

  • Cannot be converted to cash

  • Cannot be refunded

  • Cannot be transferred

  • Cannot be extended after expiry unless approved

Unused balance after expiry may become invalid.

9. PROCESSING OF APPROVED REQUESTS

Once approved:

  • Store credit is generally issued within 3–7 business days

  • Exchange orders are processed after inspection

  • Timelines may vary during peak sales periods

10. IMPORTANT NOTES

Before ordering:

  • Carefully review size charts

  • Verify shipping details

  • Read product descriptions

Valenwood reserves the right to reject requests involving:

  • Used products

  • Missing tags

  • Damaged returned goods

  • Abuse of exchange policy

  • Fraudulent claims

11. CONTACT US

For cancellation, exchange, or refund-related assistance:

Valenwood
Business Name: Valenwood
Email: care@valenwood.in
Customer Support: +91 7087076959 
Website: https://valenwood.in/
Business Address: Street No 11, Shivaji Nager,
Ludhiana – 141008, Punjab

By placing an order with Valenwood, you confirm that you have read and agreed to this Refund, Cancellation & Exchange Policy.